Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases from our online store. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely through our payment provider — we do not store card details)
• Order history and preferences
• Device and browser information, IP address, and cookies
• Any other information you voluntarily provide (e.g., product reviews, customer support enquiries)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, account, or enquiries
• Improve our website, products, and services
• Send marketing communications (only with your consent — you can opt out at any time)
• Comply with legal obligations
• Detect and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

• Payment processors (e.g., Stripe)
• Shipping and logistics providers (e.g., Australia Post, courier services)
• Analytics and marketing platforms (e.g., Google Analytics)
• Legal authorities when required by law

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All transactions are encrypted using SSL/TLS technology.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at our email address listed on the Contact Us page.